Privacy policy

Last Updated: April 22, 2026

Urban Weaver’s Knot we operates this website and online store to provide handcrafted rugs and carpets along with a seamless shopping experience Hand Tufted Rug , Hand Knotted Rug , Hand Woven Rug , Custom Rug.

This store is powered by Shopify, which enables us to deliver our products and services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or interact with us.

By using our Services, you agree to the terms of this Privacy Policy.

🔹 Personal Information We Collect

We may collect the following types of personal information depending on how you interact with our store:

  • Contact Information: Name, billing/shipping address, phone number, email
  • Payment Information: Credit/debit card details, transaction details, payment confirmations
  • Account Information: Username, password, preferences
  • Order Information: Products viewed, added to cart, purchased, returned, or exchanged
  • Communication Data: Messages, inquiries, customer support interactions
  • Device Information: IP address, browser type, device details
  • Usage Data: How you browse and interact with our website

🔹 How We Collect Information

We collect information:

  • Directly from you (when you place an order, create an account, or contact us)
  • Automatically (via cookies, browser data, and analytics tools)
  • From Shopify and service providers (payment gateways, shipping partners, etc.)
  • From third-party partners (marketing or advertising services)

🔹 How We Use Your Information

We use your information to:

  • Process Orders: Payments, shipping, returns, and exchanges
  • Improve Your Experience: Personalized product recommendations (rugs & carpets)
  • Customer Support: Respond to queries and provide assistance
  • Marketing: Send offers, promotions, and updates (you can opt out anytime)
  • Security: Prevent fraud and protect your account
  • Legal Compliance: Meet regulatory requirements

🔹 Sharing of Information

We may share your data with:

  • Shopify (platform provider)
  • Payment processors & logistics partners
  • Marketing & advertising partners
  • Legal authorities, when required by law

All third parties are required to protect your information.

🔹 Shopify & Third-Party Processing

Our store is hosted on Shopify. Your data may be processed by Shopify and its partners to improve services, analytics, and personalized shopping experiences.

You can learn more here: https://privacy.shopify.com/en

🔹 Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Show relevant ads

You can manage cookies through your browser settings.

🔹 Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Receive a copy of your data
  • Opt out of marketing emails

To exercise your rights, contact us at: urbanweaversknot@gmail.com

🔹 Data Security & Retention

We take reasonable steps to protect your data. However, no system is completely secure.

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

🔹 Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

🔹 International Data Transfers

Your data may be stored and processed outside India (via Shopify or partners). We ensure appropriate safeguards are in place.

🔹 Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised date.

🔹 Contact Us

If you have any questions or requests, contact us:

Urban Weaver’s Knot
📍 Zahidpur Naya Bazar  Bhadohi, UP, 221409, India
📧 urbanweaversknot@gmail.com